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FAQ'S

How can I place an order?

All Cullen & Noir fragrances can be purchased directly through our official website. Simply select your scent, add it to your cart, and proceed to secure checkout.

What payment methods do you accept?

We accept major credit and debit cards, as well as secure online payment options. All transactions are encrypted to protect your privacy.

Can I change or cancel my order after placing it?

If your order has not yet been processed, please contact support@cullenandnoir.com as soon as possible. Once shipped, we cannot make changes or cancellations.

How long does delivery take?

Orders are typically processed within 1–3 business days, and delivery takes 3–7 business days depending on your region.

Do you ship internationally?

Yes. International shipping is available. However, customs duties or import taxes may apply and are the responsibility of the customer.

How can I track my order?

Once your order ships, you’ll receive a tracking number by email so you can follow its journey.

Can I return my perfume?

For hygiene reasons, we cannot accept returns on opened or used items. Unopened products may be returned within 14 days of delivery for a refund or exchange.

What if my order arrives damaged?

If your item is damaged or incorrect, please contact us within 7 days of delivery. We’ll arrange a replacement or refund right away.

How should I store my perfume?

Keep your fragrance in a cool, dry place away from direct sunlight and heat. Proper care preserves the scent’s integrity and longevity.

Are Cullen & Noir fragrances unisex?

Yes. Each scent is designed to transcend gender revealing itself uniquely on every wearer.

Are your products cruelty-free?

Absolutely. Cullen & Noir fragrances are crafted without animal testing

What makes Cullen & Noir different?

We believe that perfume should reveal, not mask, who you are. Each creation is designed to evoke emotion, blending mystery with modern luxury.

Where can I learn more about the brand?

Visit our Meet the Founder and Our Story pages to discover the philosophy and artistry behind Cullen & Noir.

What does “The Night Begins Young” mean?

It’s our invitation to embrace mystery, emotion, and renewal  to let every scent mark a new beginning.

Do you have any other questions?